ACS CLOTHING APPOINTS NEW CHAIRApril 2014 | Portfolio News
Leading formal hirewear company, ACS Clothing appoints Dr Teresa Robson-Capps as its new Chair.
Europe’s largest independent supplier of formal hirewear, ACS Clothing, is pleased to announce the appointment of Dr Teresa Robson-Capps as its Chairperson.
Dr Robson-Capps’ extensive experience in technology, retail and telecommunications businesses, and latterly assisting high growth companies in non-executive, advisory and consultancy roles, will help ACS to deliver its strategic objectives as it moves to develop its service offering and extend its international presence.
Teresa was Deputy Head of HSBC Direct Bank from June 2009 to September 2011. During this time she developed and implemented a substantial change programme, integrating sales and service with increased conversion rates whilst improving both customer and employee satisfaction. Prior to this Teresa was Head of Contact Centres for HSBC, a role covering 11 million UK customers from 13 virtual sites.
Teresa was an Associate Partner at Accenture from 2003 to 2006 and in the three years prior to that, was MD of The Customer Division at Reality, a division of GUS plc. Previous senior executive roles include Customer Services Director at Cable & Wireless, Transformation Director at Zurich Insurance and MD of Sears Retail Services.
Dr Robson-Capps’ appointment marks the latest corporate development at ACS following investment of £8.5m in January 2014 by BGF (Business Growth Fund) to assist the company in expanding its operations and investing in its multichannel offering for its retail partners. BGF invested £8.5m in ACS and its bespoke software business Xedo Software, which provides a range of software products to the hire and wedding industries. Xedo has recently relocated to new premises in the centre of Glasgow and is in the process of recruiting additional software developers as part of its expansion plans.
Dr Robson-Capps was introduced to ACS by BGF’s Talent Network, which identified her as a highly regarded individual who would be a significant addition to ACS’s Board.
On the appointment, Richard Freedman, CEO of ACS Clothing commented:
“I would like to take this opportunity to welcome Teresa as our new Chair. As a result of BGF’s investment and our own excellent reputation within our industry, we have secured a first rate individual and we look forward to making the most of Teresa’s extensive experience and track record of delivering significant shareholder value.”
Dr Teresa Robson-Capps added: “I am delighted to be taking on this appointment. ACS is a young and extremely dynamic company with a very exciting future. Under Richard's leadership it has grown substantially in recent years, and I look forward to the chance to contribute to its further success.”
ACS Clothing was established in Glasgow in 1997 by Richard Freedman and his father, Joseph. The business soon expanded initially focussing on the hire of highland wear to the Scottish market, before expanding into formalwear and evening wear across the UK. ACS Clothing has exclusive supplier agreements with retailers including Debenhams, Austin Reed, Greenwoods, Slaters Menswear and Burton as well as its own brand Cameron Ross.
Located in purpose-built facilities spanning 190,000 sq. ft. at Eurocentral, just outside Glasgow, the £11.5m business employs around 100 people. ACS stocks more than three million garments and processed in the region of 400,000 UK orders during 2013, with the wedding season being the period of highest demand. Stock control and garment sorting is completely automated using bespoke technology created by Durkopp allowing ACS to sort and process 5,000 items simultaneously. All garment dry cleaning and maintenance is carried out on the premises.